Operations Manager – 397Location: Medley, FL$70,000 – $80,000

 

About Us:

Mid America Specialty Services (MASS) has been a trusted leader in architectural surface restoration since 1985. We specialize in metal, wood, stone, and glass refinishing serving a diverse clientele that includes commercial real estate, healthcare facilities, and government buildings. We strive to continuously provide superior service and craftsmanship to our customers while fostering a sustainable future for all employees.

 

Job Description:
We are seeking a proactive and engaged Operations Manager to join our local team! This role is ideal for a hands-on leader with a strong background in operations and team management. As an Operations Manager, you will act as the key liaison between commercial customers, Account Representatives, and local crews. You will oversee both short- and long-term projects while ensuring top-tier craftsmen service, adhering to all safety protocols while embodying our organization’s core values.

 

Key Responsibilities:

  • Oversee daily operations, ensuring efficiency and quality in service

  • Build and maintain long-term relationships with customers and employees

  • Ensure all jobs are completed to meet established quality standards

  • Partner with local Sales team and customers to coordinate the scheduling of projects and workflow

  • Provide leadership, training, and enforce all safety and OSHA related protocols

  • Accountable for following all contract requirements and service agreements

  • Utilize technology, Microsoft and ERP system for scheduling, work orders and communication

  • Flexibility to work primarily weekdays, with occasional nights or weekends

 

Qualifications:

  • Minimum 2 years of operations experience in a technical services industry

  • Minimum 1 year of supervisory experience

  • Strong leadership, problem-solving, and decision-making skills

  • Proficiency in technology, including Microsoft Suite and ERP systems

  • Ability to align teams with company culture and drive operational efficiency

  • Reliable personal vehicle with current insurance and a valid driver’s license with an insurable driving record

  • Ability to travel locally and corporately as needed

  • Bilingual Spanish/English preferred. Must be able to understand Spanish and communicate effectively with Spanish speaking individuals.


Compensation & Benefits:

  • Base salary of $60,000 with eligibility for quarterly bonuses.

  • Performance-based bonuses have no cap

  • Additional compensation for vehicle use

  • Comprehensive benefits package

  • Paid Vacation and additional Paid Holidays

  • Health, Dental, and Vision Insurance

  • Company-paid life insurance, with voluntary life & AD&D insurance options

  • Voluntary Short- and Long-Term Disability Coverage

  • 401(k) with Company Match

  • Service Awards & Paid Training

  • Company-provided IT equipment as needed


This is an exciting opportunity for a motivated professional looking to make an impact. If you’re ready to take your career to the next level, we invite you to apply and grow with us!

 

MASS is a Federal Contractor and is an Equal Opportunity Employer including Protected Veterans, and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity, disability, or genetic information.



Mid America Specialty Services participates in E-Verify:https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdfhttps://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

For more information about our company, visit our website: www.massus.com

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